We set high standards for ourselves when it comes to our coffee and other products.
Our quality department controls the entire production of both fresh coffee and instant products. Goods are checked upon entry and during production for food safety, product features and durability. Our production always meets the HACCP guideline as is mandatory by Dutch law.
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Lot number can be found on the packing list, on the boxes or/and on the packaging.
In case of a complaint regarding foreign matter, product characteristics or packaging the kind request to send a sample to:
3316EC, Dordrecht (NL)
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Dear Client, Pelican Rouge is the manufacturer of the coffee beans and instant products you may use. If you are experiencing difficulties with the machine, have complaints about services or other enquiries regarding Selecta, we kindly request you to contact Selecta directly. This way we are most likely to help you quicker!