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Lot number can be found on the packing list, on the boxes or/and on the packaging.
In case of a complaint regarding foreign matter, product characteristics or packaging the kind request to send a sample to:
Quality Assurance
Leeghwaterstraat 6
3316EC, Dordrecht (NL)
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Dear Client, Pelican Rouge is the manufacturer of the coffee beans and instant products you may use. If you are experiencing difficulties with the machine, have complaints about services or other enquiries regarding Selecta, we kindly request you to contact Selecta directly. This way we are most likely to help you quicker!
Address
Pelican Rouge Coffee Roasters B.V.
Leeghwaterstraat 6, 3316 EC Dordrecht
P.O. Box 68, 3300AB
Telephone
+31 (0)78 654 61 11
coffeeroasters@pelicanrouge.com